Shin-Etsu Group Key CSR Issues

Shin-Etsu Group Key CSR Issues

Key Issue3: Product quality improvements and product safety control


The Group will provide customers with high-quality, highly safe products.

Quality control

The Group is making an effort on stable supply of the high quality products requested by the customers.
Each the Company's division and/or Group companies are promoting quality control activities. The sales department, research and development department, manufacturing department and quality assurance department cooperate in roles as in the following in order to meet the demands of our customers.

Sales department

Receive to the customer requests, and promptly inform them to the research and development department as well as the manufacturing department

Research and development department as well as the manufacturing department

Utilize the customer requests for the improvement of existing products and research and development of new products

Quality assurance department

Make a final confirmation on product taking into account the product characteristics and the customers use

Almost all of the Group's manufacturing bases, both domestic and overseas, have obtained certification of the quality control systems such as ISO 9001, IATF169491, etc.

  • 1 IATF16949
    It is a quality management system for automotive industry.

Response to complaints

We have established a strict rule to make an initial response to all quality complaints from customers within 48 hours of receipt.
In particular, the recall and product liability problem that has a social impact is defined as a critical quality claims and is given high priority distinguished from other claims. When a serious claim occurs, it is immediately reported to the top management so that a company-wide response can be implemented.

Quality audits and support

To solve the zero quality problem, the claim and complaint information from the customers are closely examined. In quality audits, quality control activities and the quality control system are checked and improved.
Also, quality control activities are evaluated according to two different viewpoints, which are the customers' viewpoint and quality cost viewpoint. We work to find the root cause of quality issues and to make an effort toward the recurrence prevention.
Furthermore, Six Sigma1 programs are deployed on a company-wide basis in order to improve the quality level.

  • Quality audit (August 2017, Shin-Etsu Chemical Gunma Complex)

    Quality audit (August 2017, Shin-Etsu Chemical Gunma Complex)

  • The 18th debrief session of the results of Shin-Etsu Six Sigma (February 2018, Shin-Etsu Chemical Head office)

    The 18th debrief session of the results of Shin-Etsu Six Sigma (February 2018, Shin-Etsu Chemical Head office)

  • 1 Six Sigma programs
    Quality improvement method developed by Motorola in the 1980s. Focused on processes where quality variation appears, it is designed to minimize variation within the processes and thereby reduce the incidence of quality defects. This approach has been adopted across the Group.

Product safety control

Product safety is being managed from product development to transport based on internal regulations.
The safety is confirmed and risk assessment is per formed for environment and health in the development of new chemical substances. We also focus on developing products as well as their manufacturing technologies which do not use hazardous substances that have been designated by the Industrial Health and Safety Law and Chemical Substances Control Law1, as well as the EU RoHS Directive2. Furthermore, we submit necessary notifications and reports according to laws and regulations.
Customers are offered information such as product hazards and risks in SDS3 in order to ensure proper transmission of information to the supply chain.
Through SDS, customers are requested to handle products safely by complying with laws and regulations, installing abatement equipment, wearing protective equipment, etc.
As a transportation safety measure, we issue Yellow Cards4 and/or Container Yellow Cards5 that are affixed to containers. Furthermore, pictorial indication of hazard and harm is also implemented in accordance with GHS6.

  • 1 Chemical Substances Control Law
    Short for "Act on the Evaluation of Chemical Substances and Regulation of Their Manufacture, etc." A law intended to prevent environmental pollution by chemical substances that can be harmful to human health or to ecosystems.
  • 2 RoHS (Restriction of the Use of Certain Hazardous Substances) Directive
    EU directive on restricting the use of certain hazardous substances in electrical and electronic equipment.
  • 3 SDS (Safety Data Sheet)
    SDS lists the physical and chemical properties of the chemical substance together with harmfulness and emergency response procedures. Designed to promote safer use of chemical substances and prevent accidents and incidents, SDS are supplied by manufacturers, importers and distributors to customers at the point of sales or shipment.
  • 4 Yellow Cards
    The yellow cards are cards on which all relevant information on treatment required in case of an accident during transportation of chemical substances is described.
    The cards are handed to the transport contractor to be brought by tanker lorry or other means at the time of transportation.
  • 5 Container Yellow Cards
    The standard yellow card system is not suitable for use with mixed cargoes and small-lot deliveries. Instead, each container carries a label displaying safety information such as UN number of chemical name and emergency response procedure number.
  • 6 GHS (The Globally Harmonized System of Classification and Labeling of Chemicals)
    Internationally standardized system of classification and labeling of chemicals.

Shin-Etsu Group Key CSR Issues